Agents can add comments or notes pertaining to each call, and calls can be also be labeled with custom tags to keep them organized. The shared call inbox stores the history of each call for assigning follow-ups and other tasks. The phone numbers are also synced with the CRM software.Ĭollaboration – Aircall’s collaboration features allow agents to assign calls to another agent. It generates a list of numbers that sales reps can click on to call. Power Dialer – The Power Dialer does the research for sales teams by identifying phone numbers off a customer’s website and automatically adding them to Aircall. Calls can also be routed to a team based on their location, availability or role (e.g., billing department). They can make changes to any of the settings on the fly via the Aircall dashboard.Ĭall routing – The call routing features allow calls to go to specific agents based on their availability (time-based routing), skills (skills-based routing) or other criteria. In addition, supervisors can customize the call queue with personalized messaging, hold music and providing callers an option to leave voicemails. They can also record voicemail messages and create an Interactive Voice Response (IVR) menu. Here are a few of its key ones.Ĭall center setup – Supervisors can create toll-free numbers, claim local and international phone numbers, and assign agents a three-digit extension.
#AIRCALL HEADQUARTERS PLUS#
There’s a dedicated Aircall mobile app that lets agents send and receive calls while on the go, plus assign and keep track of call logs. Flexible pricing plans based on an organization’s needs.Real-time data that tracks individual and team metrics.
Improved productivity and collaboration among the agents and managers.Ability to support both inbound and outbound call centers.
#AIRCALL HEADQUARTERS SOFTWARE#
The software has numerous benefits, such as: And because the software is deployed in the cloud, remote workers benefit from accessing the features from anywhere. Supervisors can set up their call centers quickly by giving access to agents and organizing routing rules.Īircall integrates with over 60 business applications (e.g., customer relationship management (CRM) software, help desk systems), so agents can get relevant information on a customer while on the call. Aircall is a cloud-based solution that helps sales and support teams provide better customer service.
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